Frequently Asked
Questions
Frequently Asked
Questions
How do I know my contribution is really going to charity?
I have more questions..!
Fabulous! Jump on our website and click the ‘More info’ links to access a heap more information. Otherwise, get connected with us on social media and fire-away OR ask one of our friendly quality merchant partners. We embrace you getting more connected with your community, so ask, contribute and be a part of the good!
Can I always see my transactions in the transaction history??
You have 24/7 access to all your transaction history once you are registered and your pin set. Thank you for supporting your community!
How soon after purchase can I use my Piiink Cash savings?
It takes 48 hours for your Piiink Cash to become available for you to spend.
Can I recommend a merchant to join 'Piiink'?
Absolutely! See the ‘Recommend a merchant’ feature on your Profile page in-app and follow the prompts. Tell us and tell them to get your favourite merchants on board and enjoy the benefits!
How do I start spending my 'Piiink Cash'?
You save Piiink Cash every purchase transaction. One Piiink Cash equals one dollar. It’s easy to Get Set then GO! Simply register your details in-app and set your pin. Then you can spend your Piiink Cash!
Can I pick and choose between charities?
Yes! Simply tap and select from the list in-app. Only one charity is supported at a time.
Can I support a different charity to the ones in the charity list?
You can recommend a charity to be approved by us! If this charity partners with Piiink then they will be listed in the app.
How many charities can I support?
You can only support one charity at a time. It’s easy to tap and select!
How do I join 'Piiink'?
You can get a Piiink membership from any of our partnering merchants or charities listed in the app and on our website.